Shipping & Returns
Shipping
All of our The Royal Affair products are shipped to you from the Slovenia via a secure, tracked shipping method. We offer free shipping on orders over 90 €. No code necessary. Free shipping will be applied at checkout and does not include duties.
Please note that we do not ship to P.O. boxes, please provide a physical address.
The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped, please keep in mind delays can occur.
The Royal Affair ships to the following countries:
The Royal Affair only ships on business days (Monday to Friday, excluding national holidays). Orders placed on Saturday and Sunday will be processed the following business day.
In case your The Royal Affair package arrives damaged as a result of shipment, please save the shipping box, the The Royal Affair products and its outer white cardboard packaging, and email us as soon as possible at meetus@theroyalaffair.eu to notify us of the damage.
Customs
Customs fees, tariffs or duties are not included in pricing.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.
Due to Brexit, all UK orders with a total value of £135 (approximately 150 euros, depending on the exchange rate) and up will be charged with additional customs fees and clearance costs.
Please take into account that the total value of combo deals is rated higher than our retail price when passing through customs. Reason for this is that UK customs rate the original value of each product. For this reason, it may occur that the rated value of your order exceeds the customs threshold of £135 which causes you to be required to pay customs even though your total order value was lower than £135.
Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
Returns
We hope that you love your The Royal Affair products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and thereby unopened.
Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We apologize – you must bear the return shipping costs, which are nonrefundable.
Return Conditions
To return your product(s), please follow these steps:
- Before returning your product(s), please email us at meetus@theroyalaffair.euwithin fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.
- Our customer service team will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label.
- Please place the product(s) you wish to return, including the unopened, white cardboard outer packaging, into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.
- Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
- Please address your return package to:
Domina Activa d.o.o.
Koroška c. 53c
4000 Kranj
Slovenia
- After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at meetus@theroyalaffair.eu
